One thing I will applaud Amway for is their customer service. Whenever I called the corp to order or for other things, their staff was always courteous and friendly. But IBOs, on the other hand, do not seem to value potential customers that way. What I mean is when prospects are called stupid, or broke losers just because they do not wish to become an IBO. What you have done basically, is ensure that the prospect will never be a customer of yours, and possibly Amway.
Imagine walking into a retail store, and realizing that maybe you didn't have enough cash in your pocket, or that the store did not have the item you were looking for, so you leave. As you leave, the stores employees said what a fool. What a broke loser he is not buying anything from us or wanting to open a similar store. While this may be an extreme example, I believe it is a perfectly valid one.
I believe that this comes from two things. Number one is that IBOs are not very interested in selling products. They are only interested in sponsoring. And that is the number two reason. IBOs are mainly focused on building their group, because that is the key to moving up the ranks, in terms of a pin.
This division between potential customers and potential IBOs is what causes Amway to have a bad reputation with the general public. It is evident here on my blog, where IBOs criticize me, without even supporting their arguments.
IBOs, if you take a hard look at what I have written, it is not negative, it is a perfectly valid reason why so many do not succeed. You need to treat your potential customers and downline with respect, regardless of whether they choose to join or buy products from you right away.
2 comments:
Amway's best customer base would be from ibos who do not renew.
In the last 10 years there have probably been 1 million people come and go in Amway.
Many of them have purchased hundreds of dollars of Amway products each month for 2,5,10 years.
But once they quit, their orders quit also.
IMO the broke/loser/quitter attitudes of the upline prevents many of these people from ever ordering again.
excellent point jc. IBO's are effectively cutting their own customer base and potential business partners dramatically by this kind of behavior. Despite all this chant of change....some things really just stay the same.
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